Bookbins Private Limited is committed to addressing grievances and complaints from customers, authors, and partners in a fair, transparent, and timely manner. This Grievance Redressal Policy outlines the process for raising and resolving complaints.

This policy applies to grievances related to: • Products ordered through our website (books, merchandise) • Publishing and editorial services • Marketing and promotional services • Book launch and event services • Payment and billing issues • Privacy and data-related concerns • General service quality and conduct

Grievances can be submitted through the following channels: 📧 Email: Support@bookbins.in 📱 WhatsApp: +91 8866989944 🌐 Contact Form: www.bookbins.in/contact When raising a grievance, please include: • Your full name and contact details • Order ID or service reference number (if applicable) • A clear description of the issue • Supporting documents, photos, or screenshots (if relevant)

• Acknowledgement: Within 24–48 working hours of receiving your grievance • Initial Response: Within 3–5 working days • Full Resolution: Within 15 working days (may vary in complex cases) For complex matters, we will keep you informed of the progress at regular intervals.

If you are not satisfied with the initial resolution: • You may request escalation to a senior team member by replying to our response email with "ESCALATE" in the subject line • Escalated matters will be reviewed within an additional 7–10 working days We are committed to resolving escalated issues fairly and promptly.

As required under applicable Indian consumer and IT regulations, we have designated a Grievance Officer. You may contact the Grievance Officer at: 📧 Email: Support@bookbins.in 📍 Bookbins Private Limited, SF 66, Platinum Plaza, Navjivan Mill Compound, Village: Kalol, Taluka: Kalol – 382721, District: Gandhinagar, Gujarat, India

All grievances are handled with strict confidentiality. Information shared during the grievance process will only be used for resolution purposes and will not be disclosed to unauthorized parties.

Bookbins reserves the right to update this Grievance Redressal Policy at any time. The latest version will always be available on our website.