This policy applies to: • Physical book orders • Publishing-related deliverables • Marketing and promotional services • Digital products and downloadable content • Book launch events and related services

a) Order Processing Time • Orders are typically processed within 3–7 working days after payment confirmation. • Processing time may vary during high-demand periods or due to customization. b) Shipping Partners We work with trusted third-party logistics providers for domestic and international deliveries. c) Delivery Timeline • Domestic (India): 5–12 working days after dispatch • International: 10–25 working days (subject to customs clearance) Delivery timelines are estimates and may vary due to external factors beyond our control.

• Shipping charges, if applicable, are displayed at checkout • Prices may include or exclude taxes depending on product type • Customs duties and international taxes (if any) must be borne by the recipient

• Orders are delivered to the address provided at checkout • Bookbins is not responsible for delays caused by incorrect or incomplete addresses • Partial shipments may occur for multi-item orders

• Downloadable digital content is accessible immediately after payment confirmation • No shipping applies to eBooks or digital files • Re-download links will be provided via email

a) For Physical Orders • Orders can be cancelled before dispatch. Once dispatched, cancellation is not possible. • To cancel, contact Support@bookbins.in or call +91 8866989944 immediately after placing the order. b) For Service Orders (Publishing, Marketing, Events) • Cancellations must be made within 48 hours of booking to be eligible for a full or partial refund. • Post this period, cancellation terms as outlined in the individual service agreement will apply. c) For Digital Products • Digital products are non-cancellable once delivered/accessed. Bookbins reserves the right to cancel orders in cases of pricing errors, stock unavailability, or policy violations.

• Tracking information will be provided via email/SMS once the order is dispatched • Tracking may take 24–48 hours to update after dispatch • For tracking queries, contact Support@bookbins.in

If your order arrives damaged or is reported as lost: • Contact us within 48 hours of delivery (for damage) or within 10 days of expected delivery (for loss) • Provide your order number and photographic evidence of damage • We will investigate and arrange for a replacement or refund per our Return & Refund Policy